Sr Business Analyst

Overview

The Senior Business Analyst (BA) will partner with the Human Resources (HR) and Legal departments  to understand and document business needs. The Sr BA will perform QA (Quality Assurance) and leading UAT (User Acceptance Testing) for both departments. This role also creates requirements and produces functional documentation for the HR and Legal teams. 

Primary Responsibilities and Skills:

• Develops an understanding of the business processes, define current state and future state business models and build strong working relationship with the HR and Legal business teams.
• Acts as liaison for all QA aspects of releases, business cycles, and projects which includes providing QA services and coordinating QA resources internally and externally.
• Responsible for communications with business partners, IT and external Managed Service Providers or Vendors.
• Acts as a mentor to junior business analysts.
• Evaluates the risks of various solutions and prioritizes competing business demands.
• Reviews and suggests ways to improve business processes.
• Develops and implements test cases, scripts, plans and procedures (manual and automated).
• Creates business requirements, functional design documents and process flow diagrams.
• Responsible for issue management and resolution.
• Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions.
• Helps to manage ongoing relationships with business partners to drive satisfaction with IT.
• Ensures that all items follow the Company’s change management process and are entered and tracked through ServiceNow, the Company’s Change Management software.
• Monitor vendor performance against SLAs.
• Understands key inputs from enterprise architecture teams and identifies solution interdependencies.
• Ensures operational quality with enhancements, updates, and bug fixes. 
• Ability to train all end-users (both experienced and non experienced) in system usage, both in writing and verbally.

• IT domain experience in at least three of the following: Applications Development, Enterprise Architecture, Project Management, Vendor Management, Quality Assurance, Infrastructure and Maintenance and Support. Defines, develops and implements Quality Assurance (QA) practices and procedures, end user test plans and other QA assessments
• Bachelor’s degree or equivalent experience will be considered in lieu of degree.
• 6-8 Years of related experience 

Work Environment Details:

•  Hybrid work environment - Remote work possible two days per week (after 90 days)
• This position does not offer a work sponsorship